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Orders are prepared and dispatched within one to three business days. After that, typical delivery is 10 to 20 business days, depending on your country and customs processing.
Peak periods, local public holidays, and customs inspections can extend delivery. These times are estimates from our carriers, not guarantees.
Tracking is emailed once the carrier scans the parcel. Tracking data can take a few days to begin updating after dispatch.
Shipping is calculated at checkout based on your location. Duties and VAT are covered by us, so the price shown at checkout is the final price you pay.
Import duties and VAT are covered by us. The price shown at checkout is the final price you pay. Parcels may still be subject to customs inspection, which can add a few days to delivery, but you will not be asked to pay duty or VAT to receive your order. If a carrier does invoice you for either on a Fjord order, email us the invoice and we will reimburse it.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at contact@thefjordco.com or submit a request directly through your Fjord account.
If your return is accepted, we'll send you the return address and instructions on how and where to send your package. Return shipping is arranged and paid for by the customer, unless the item is faulty, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at contact@thefjordco.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Send a photo and your order number — in these cases we cover the cost, and usually no return is needed.
If tracking hasn't moved for 10 business days, or the parcel hasn't arrived after 30, contact us and we'll replace it or refund you.
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on gift cards. Sale items are non-returnable outside of statutory rights — where the EU right of withdrawal or other consumer law applies, it applies to sale items too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
You can notify us of your decision to withdraw by emailing contact@thefjordco.com. Unless the item is faulty, damaged, or incorrect, the direct cost of returning the goods is yours. Where the right of withdrawal applies, we refund within 14 days of receiving the returned item or proof that you have sent it back, whichever comes first.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at contact@thefjordco.com.
Anything else, get in touch.